When I try to run the cloud cleaner tool from the help page link above it says:įile "C:/builds/CleanerTool/CC18/source\CleanerTool\win\source\out\build\pyi.win32\ACToolMain\outPYZ1.pyz/win32com.client", line 95, in Dispatchįile "C:/builds/CleanerTool/CC18/source\CleanerTool\win\source\out\build\pyi.win32\ACToolMain\outPYZ1.pyz/", line 104, in _GetGoodDispatchAndUserNameįile "C:/builds/CleanerTool/CC18/source\CleanerTool\win\source\out\build\pyi.win32\ACToolMain\outPYZ1.pyz/", line 84, in _GetGoodDispatch If I try to uninstall creative cloud using add/remove programs it has an error and says:Ĭ:\Users\craig\AppData\Local\Temp\Creative Cloud Unintaller.exe I tried following the instructions at but they do not work for me. If the problem persists, download and install the new copy from. The dialog that shows up says " Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. Is there an updated tool for this somewhere or a tool specificaly for 2023 products and going forward? This is not necissarily an issue with refreshing a lab computer, but we use this tool to troubleshoot issues that people have with Creative Cloud and if we aren't able to trust the tool to completely clean the computer of all the Adobe CC files that can be an issue.Today Creative Cloud suddenly stopped launching. I have tried re-downloading the tool to make sure i have the latest version of it if it's been updated from here: But when i run the tool manually it doesn't even list the 2023 products at all as you can see in the screenshot below. Typically we run it through a jamf policy that downloads the tool and runs the tool with -removeAll=ALL flag. I have noticed that it is not uninstalling ANY of the 2023 prodcuts that are installed on the computers. I have been using the Creative Cloud Cleaner Tool to clean off all adobe prducts from the computer so that i can install the latest adobe prducts package on the imacs in the lab. I am at a university and I am getting comptuer labs ready for the coming fall semester.
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